Privacy Policy

Information you give us

• Account details: name, email address, phone number and password.
• Profile details: photo, bio, job title, country, language and search preferences.
• Listings: address, photos, price, features and availability.
• Applications: documents you choose to upload, such as ID, proof of income, references and credit reports.
• Messages, tour requests and reports you send through the app.
• Payment details for wallet top-ups, handled by our payment partner.

Information we collect automatically

• Your location, only if you allow it, to show homes near you or place a listing on the map.
• How you use the app, such as homes you view, like or pass, so we can rank results and show landlords how their listings perform.
• Device information and a push notification token, if you turn notifications on.

How we use it

• To run your account and show you homes that match what you are looking for.
• To let renters, buyers and landlords message each other, book tours and apply.
• To process payments and boosts.
• To send you emails and notifications you have chosen to receive.
• To keep the service safe, investigate reports and prevent fraud.
• To understand how the service is used and improve it.

We do not sell your personal information.

Who can see your information

Other users see your public profile (name, photo, bio and job title) and your active listings. When you message someone, book a tour or apply for a home, the other person sees what you send them, including any documents you attach to an application.

Service providers we share it with

We use trusted providers to run Hocasa. They only use your data to provide their service to us:

• Cloud hosting and file storage for your account, photos and documents.
• Email delivery for account and activity emails.
• Expo, to deliver push notifications.
• Stay22 (using Google) and Geoapify, to search addresses and find nearby places.
• KudiTrust, to process wallet payments.
• OpenStreetMap, to display maps.

We may also share information when the law requires it or to protect users from harm.

How long we keep it

We keep your information while your account is open. When you delete your account, we delete or anonymise your personal information, except where we must keep some of it to meet legal, tax or safety obligations.

Your choices and rights

• Edit your profile and preferences at any time in the app.
• Turn location access and notifications on or off in your device settings.
• Delete uploaded documents, or your whole account, from the app.
• Depending on where you live, you may have the right to access, correct, export or delete your data, or object to how we use it. Email [email protected] to make a request.

Security

We use encryption in transit, access controls and private storage for documents. No system is perfectly secure, so please use a strong password and tell us if you notice anything unusual.

Children

Hocasa is not meant for anyone under 18, and we do not knowingly collect their data.

Changes and contact

We will post any changes here and tell you in the app or by email if they are significant. Questions about privacy? Email [email protected].